Mercure Nagano Matsushiro Resort & Spa

Staff are lovely and respectful and professional. I didn't use the Onsen in this hotel so can't comment on that. The hotel rooms are a little dated but roomy and perfectly clean. Courtesy bus takes you into the city each day which is really good because public transport costs about 5700 yen (a lot) from the city to the hotel. We thought we would just have a quiet day here with not much to do so we just walked around the suburban streets and stumbled across a museum and heritage walk. We actually had one of the nicest days of our Japan trip interacting with the friendly and hospitable people of Matsushiro. This town is very proud of their heritage and history.

The view was spectacular and we used the onsen (first timers) which was such a relaxing way to end each day. I did wish there was a spa for people who like to wear bathers, but we braved it. Used the free shuttle to Negano Station and then want on to see the snow monkeys. What a beautiful town and beautiful people who live there. So kind.

Cleanliness, spacious rooms, decadent onsen, helpful staff, huge selection of breakfast

Breakfast was great but expensive. Dinner was expensive but all inclusive. Free night cap after 9pm. View was awesome.

Rooms are spacious. Buffet breakfast was very good. I like that the hotel minimizes the use of plastics.